Defining Customer Service

I have written many times over the past couple of years about declining customer service. I read this week on ZDNet.com an article about the “crapware” that pretends it is helpware and is stealing your data, corrupting your system and robbing you blind. (See my blog on spyware) Comments on the article ranged widely but the one that caught my attention was a self proclaimed “IT Expert” working in computer support who thinks that the people he supports are stupid and deserve to have their computers trashed by spyware. Sadly this abysmal attitude seems to be rampant in customer support. Once again I am going to mention Diamond Case Designs, Inc. - 655 N. Shepard St. - Anaheim, CA 92806 - (800) 616-5354 - www.diamondcase.com . They epitomize what customer service should be. Their recent newsletter had this customer spotlight that I think defines what customer service needs to be. BTW I do not get any financial considerations of any type from Diamond Case and this is not a paid blog.

Diamond Case Designs Customer Spotlight:
Accomplished Author Ian Randall Wilson

You may wonder how two seemingly innocent looking cats could affect the design of a custom entertainment center. Well let's just say to call these cats curious is an understatement. Please read on to find out how Diamond Case Designs, Inc. worked hand in hand with author Ian Randall Wilson to design the perfect furniture solution to fit his unique space, organize his electronics, and ensure curiosity did not kill the cat. (Link to full article)

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