Happy St. Paddy's Day!
|Not original idea but it worked!|
Recently my S8 stopped providing me with a sound when I received a text message. Needless to say this was highly annoying as I constantly had to check and see if I had gotten a text. I spent several hours trying all of the fixes online to no avail. I found a safe mode suggestion thru T-Mobile. https://support.t-mobile.com/docs/DOC-34283
I did not know how to get to safe mode. When in safe mode all of the apps not necessary to run the phone are grayed out. I listed them and then started to delete them one by one with a reboot in between. I got bored and started deleting several and then rebooting so I don’t know which app was the villain but after one final reboot I had my sound notification back. I reinstalled things like Uber and Lyft but several which I never used anyway I left off. Sound is still working so that is good news.
I am new to Comcast for my cellular plan. The Comcast tech concluded I needed a new phone. I was pretty sure it was a software issue but bowed to his “expertise.” He was very helpful and friendly but not as knowledgeable as I think he should have been. Anyway I was suppose to get a new phone in exchange for my almost new phone at no charge so I had no complaints. However in the interim I kept (diligently or obsessively) working on the problem and found it was software. So Kudos for service to Comcast Mobile but get some more training for your online techs.
BTW if you haven’t looked into Comcast Mobile, look at it. It is saving me $$$ over my old Verizon plan and I have not had a bit of trouble with the service.
If reviewing a product, it may have been received free of charge. That will NEVER have a bearing on my recommendations.