In an effort to maintain some semblance of health once it is too cold to swim, I ride an exercise bike. My old upright bike was beating up my knees. I got this bike after discussing my concerns with two of my bridge playing doc friends. The bike needs assembly when it arrives. That was not arduous but it was not a 5 minute job either. The instructions were clear and amazingly enough all the parts were there. The bike adjusts easily after assembly. The computer on mine was not working correctly and I called customer service at Marcy. Imagine my surprise when I got a delightful young woman who seemed genuinely glad to get my call and to provide me with superior customer service. She was eager to help and promised a new computer would be on the way that day. I told her that I was truly impressed with how easy it was to rectify my problem and how happy I was with my service. I got the new computer in less than a week from the west coast and over a holiday...