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Showing posts with the label poor customer service.

Speidel Watch Bands

Ok, perhaps I am nitpicking again but why put a contact email on a website and then ignore contacts? I emailed Etonic multiple times about their defective golf shoes and got no response.    This time the email to Speidel was to tell them that the watchband I purchased would not fit the watch.    Considering I bought the exact same watch band as last time in the exact same size for the exact same watch, I just assumed it would fit.    Wrong! The pin was too large and I had to take the pin out of the old band to use with the new band.    I had to tear the leather on both of them to get the pins out.    No big deal and on a $9.99 item I wasn’t particularly bothered.    However having been in business for 35 years I know I would want to know if I was selling a defective product.    I emailed them the details with the appropriate stock numbers for their edification.    I didn’t expect anything but a t...