Back in August 2011 I reviewed the Cooler Master Model R9-NBC-8PBK-GP NotePal U2 laptop cooler. I still think this unit does a nice job cooling but I am grossly disappointed in Cooler Master’s customer service. Admittedly the unit does a good job but the original fans now groan like Eagle fans watching old Donovan McNabb throw a bullet to TO’s feet. To me, a major selling feature of the unit was the “easily replaced” fans. They snap out and are readily available. Well they do snap out, they are NOT readily available and Cooler Master parts was the only place I could find them. The price is reasonable, $6.99 for a pair of fans but the shipping of $9.98 simply means that you are putting out $16.97 to replace the now very noisy fans. What is frustrating is that you can go to Amazon, New Egg, Buy.com or E-Bay and replace the entire unit for as little as $5.00 including shipping. I found a Targus unit that was very similar for $6.99 and free shipping at Ama...