I finally bit the financial bullet and ordered a smart phone. I got the Droid Incredible. When I ordered it I specifically asked if it was really available and was assured it was and that I would have it in 3 to 5 days. A week later I tried to find out where the phone might be and the first 4 Verizon folks I spoke to could not find my order. Finally someone found my order on the fifth call and they told me that the phone wasn’t available and wouldn’t be for another week. He apologized for my trouble. I have noted that the Verizon people have been well trained, they were all polite and pleasant but somewhat clue less as to why I had been told the phone was immediately available. Finally the phone arrived and I followed the instructions to activate it. Imagine my frustration when I couldn’t get it to activate. The onscreen message told me to call customer support. Apparently 5 is a magic number for Verizon because I had to call five times before I could get through their voice mail ...