I just read a ZDNet Blog about Jason Perlow’s experience with HP tech support and his deceased laptop. Click on ZDNet link if you want the details. After reading the blog I read many of the 189 comments. (Oh, if I could get that kind of response.) It was interesting that some folks thought Perlow was unreasonable. Some thought he was bigoted regarding outsourced tech support when he expressed concern about understanding the use of English as a second language. Our zealotry for political correctness knows no bounds when a guy verbalizes concerns about understanding technical issues when handicapped by an inability to translate through a dialect. I don’t care where the technical support may be outsourced; a REQUIREMENT should be a clear speaking and understanding of whatever language the customer is using. That’s not bigotry or rocket science it is plain common sense. After 25 years in the computer business, I was hardly surprised when HP stiff armed Perlow on his laptop. Wh...