FTC Disclosure

Life is complicated enough without getting into hotwater with federal agencies so: TAKE NOTE Many things I review I got at no charge in exchange for an honest review. Consider this as informing you that ALL things I review may have been gotten at no charge. Realistically about 60% but in order to keep things above board just assume that I got the stuff free. Words like, “sponsored,” “promotion,” “paid ad” or even just “ad” are clear ways to disclose that you’re being paid to share information and links so BE AWARE that some of what I write can be described as an AD by the government. BTW I will NEVER say a product is great, super or even acceptable if it isn't whether I got it free or NOT!

Welcome

WELCOME

WELCOME
Please check out my other blogs
Pick of the Literate 
or Azure Dwarf’s Horde
or visit my web site

Wednesday, June 25, 2014

Buying Maytag's 27 cu.ft. side by side refrigerator(MSB27C2XAM) was a bad decision..


Purchasing Maytag's 27 cu.ft. side by side refrigerator(MSB27C2XAM) is a bad decision..
I called customer service and was told due to an unusually high number of calls my wait time would be 10 minutes. (That was a clue, high volume calls, hmm lots and lots of complaints) 25 minutes later I got a very cordial woman from the great state of Tennessee who asked if she could help me.   I told her about the labels, gave her model number  MSB27C2XAM  and serial number.   She put me on hold and after 10 minutes came back and said that since I hadn't called within 30 days (I called on the 37th day)  Maytag would do nothing about the problem.   Maytag considers the problem cosmetic and therefore they will do nothing.  


Now I realize that button labels do not impact the cooling ability of the unit.  However the attitude that they have a known issue and have not done anything to remedy it bodes evil for any functional issue.  If Maytag can't handle a cosmetic issue, what will they do if the unit has a functional issue.   It truly is sad to see a great American brand so lacking in their interest to keep customers happy.  I will repeat, the fridge keeps things cool, the freezer keeps things cold and I do get ice.  What worries me and saddens me is if Maytag's interest in customer satisfaction is so minimal on something simple, what can I expect on something major.  My own dumb fault, I bought four brand new Maytag appliances at a fairly hefty price and it is daunting to think it was because I erroneously thought Maytag still valued customer satisfaction.   (no wonder he is crying)

1 comment:

Anonymous said...

Had this exact same issue, and same response. Actually, she first blamed it on being a floor model at CostCo, despite the fact I bought brand new and CostCo doesn't have floor models. Then she went to the cosmetic excuse. Will not buy from them again.

 Money Saving Tech Tips