Purchasing Maytag's 27 cu.ft. side by side
refrigerator(MSB27C2XAM) is a bad decision..
I called customer service and was told due to an unusually
high number of calls my wait time would be 10 minutes. (That was a clue, high
volume calls, hmm lots and lots of complaints) 25 minutes later I got a very
cordial woman from the great state of Tennessee
who asked if she could help me. I told
her about the labels, gave her model number
MSB27C2XAM and serial
number. She put me on hold and after 10
minutes came back and said that since I hadn't called within 30 days (I called
on the 37th day) Maytag would do nothing
about the problem. Maytag considers the
problem cosmetic and therefore they will do nothing.
Now I realize that button labels do not impact the cooling
ability of the unit. However the
attitude that they have a known issue and have not done anything to remedy it
bodes evil for any functional issue. If
Maytag can't handle a cosmetic issue, what will they do if the unit has a
functional issue. It truly is sad to see a great American brand so lacking in their interest to keep customers happy. I will repeat, the fridge keeps things cool, the freezer keeps things cold and I do get ice. What worries me and saddens me is if Maytag's interest in customer satisfaction is so minimal on something simple, what can I expect on something major. My own dumb fault, I bought four brand new Maytag appliances at a fairly hefty price and it is daunting to think it was because I erroneously thought Maytag still valued customer satisfaction. (no wonder he is crying)
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