Wednesday, June 11, 2014

Black and Decker Toaster Oven TR0620 Safety Alert

 Putting this in perspective, this is not a Black and Decker Bash.  I have had this toaster oven for five years.  It is possibly the fourth Black and Decker Toaster oven of various models over the last twenty years.   It worked, as all of them did, ok, not super but more than adequate.  This one was sent to me after the previous model failed under warranty.   Last week, this model, TR0620 would not turn off.   The control could be advanced to off but it would not stay off.   That is a very serious safety hazard.  I unplugged it and plugged in later, with the control in the off position and the oven turned on immediately.   I called B&D and they said it was out of warranty.  I was aware of that and just wanted to know if it was repairable or if I could get parts for it. The woman I spoke to was somewhat abrupt but not flat out rude.  Curt would probably be the best description.   She said no repairs and no parts.  I expressed my concern regarding the very real factor of a safety issue and suggested they might want to put that on their web site or even send out a letter to registered owners.   She said she would let someone know of my concern. 

I was disappointed in B&D response regarding parts and or repairs.   Five years is a good life for a small appliance.   However I was dismayed over the apparent lackadaisical reaction to the safety concern.  

Thus this blog, if it reaches one person who has this same model and makes them alert to real possibility of a fire hazard, it was worth the time it took to write it.  

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