Putting this in perspective, this is not a Black and Decker
Bash. I have had this toaster oven for
five years. It is possibly the fourth
Black and Decker Toaster oven of various models over the last twenty
years. It worked, as all of them did,
ok, not super but more than adequate.
This one was sent to me after the previous model failed under warranty. Last week, this model, TR0620 would not turn
off. The control could be advanced to
off but it would not stay off. That is
a very serious safety hazard. I
unplugged it and plugged in later, with the control in the off position and the
oven turned on immediately. I called
B&D and they said it was out of warranty.
I was aware of that and just wanted to know if it was repairable or if I
could get parts for it. The woman I spoke to was somewhat abrupt but not flat
out rude. Curt would probably be the
best description. She said no repairs
and no parts. I expressed my concern
regarding the very real factor of a safety issue and suggested they might want
to put that on their web site or even send out a letter to registered
owners. She said she would let someone
know of my concern.
I was disappointed in B&D response regarding parts and
or repairs. Five years is a good life
for a small appliance. However I was
dismayed over the apparent lackadaisical reaction to the safety concern.
Thus this blog, if it reaches one person who has this same
model and makes them alert to real possibility of a fire hazard, it was worth the
time it took to write it.
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