Sunday, June 22, 2014

Beware of Maytag MSB27C2XAM 27 Cu. Ft. Side by Side Refrigerator

 The Maytag name used to indicate high quality.   I am not sure that is still the case.  We have used this unit for five weeks.  The lettering on the ice dispenser button has worn off and the water lettering is showing wear.   The ice maker is LOUD!  The ice disbursement system seems semi-sentient in it's ability to miss whatever type of glass you are using to capture it.   Way louder than our old GE.   The shelves are deep but not very flexible in configuration.  Overall this is an average refrigerator.

However average drops to below average when customer service enters the picture.  The Maytag brand used to be synonymous with quality.  My, how times have changed.   Growing up in a steel town I am predisposed to buy American.  Most of the time that works just fine.   Maytag is doing their best to prove me wrong.   I might add, I have been known to cut off my nose to spite my face.   I am sadly willing to go to the ropes over a principle, perhaps even more than a physical problem, principles are important.   Maytag has decided that principles are unimportant.   Customer service should be paramount in today's competitive world.   Researching new appliances I sadly found most of the top rated brands were foreign.  I felt that Maytag would provide strong customer service based on their historic reputation.   However historic is the key word here!  Customer service seems to be lost in history at Maytag.   Check back on the 24th to see why Maytag's 27 cu.ft. side by side refrigerator(MSB27C2XAM) should be taken off of your wish list. 

If reviewing a product, it may have been received free of charge. That will NEVER have a bearing on my recommendations.

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