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Tuesday, October 16, 2012

Jamie Sadock’s Designer Golf Apparel Has NO Customer Support


 
In the age of email, instant messaging and instant gratification it is shocking for a company such as  Jamie Sadock’s Designer Golf Apparel  to have such abysmal response to customer concerns.   My wife is an avid golfer who delights in the colorful clothes offered by Jamie Sadock’s Designer Golf Apparel.   She purchased an outfit at the proshop of our club in Naples Florida.   The outfit is cute and colorful and disturbingly poor quality.  It has silver looking accent trim that is glued on, apparently with a child’s glue stick for the apparent lack of adhesiveness.   The first time she wore it several of the circles fell off.   She glued them back on rather than returning it.   We returned home from Florida and the weather was not conducive to golf for several months upon returning home.  When she wore the outfit again, again she lost silver trim through normal wear.   She tried washing it by hand and even had trim come off when washing by hand.   So obviously there is a design flaw and you would think a reputable company would be concerned about their reputation when dealing with a design flaw let alone customer satisfaction.

Calling the company was an exercise in futility.  Apparently they have so many complaints that they will only take them through email and then they ignore the emails.    While not being a seamstress or clothes designer, it seems pretty clear that sewing on a button would make much more sense than gluing something on apparel that is meant to be used in a sport.  Note, golf is not a contact sport so the mere action of wearing the defective garment causes the trim to fall off.  

This missive’s purpose is to warn other naïve purchasers that assume that high price would indicate good quality is certainly not true with this garment.   Furthermore one would hope that an expensive garment would have at least a smidgen of concern regarding customer satisfaction, alas with Jamie Sadock’s Designer Golf Apparel that is a forlorn hope.  

UPDATE 10/16/12  This was originally posted 8/27/12 Sadock's golf apparel has not responded to my wife's email.  Considering the overblown pricing of sub-par clothes you would think they would at least be able to afford some/any customer service.   I find this brand equivalent to a shank, absolutely abysmal! None of us try and shank the ball but we can avoid buying from a company that has such little regard for their customers.  

If reviewing a product, it may have been received free of charge. That will NEVER have a bearing on my recommendations.

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