This is an interesting system. The absolutely wire free aspect is great,
particularly if you have a wife is diametrically opposed to visible
cables. The visual aspect of the
cameras is great even at night. The
installation or setup was a breeze. The
cameras synced quickly with no issues.
The required an immediate upgrade via download and four of the six
cameras did that flawlessly. The other
two took multiple restarts to get the update successfully accepted. The phone software works well and I was
easily able to see the cameras remotely.
So my initial impression is very positive.
I did receive this system in exchange for an
honest review. The documentation for
this system is abysmal. There is no
identification on the cameras to determine which of Arlo’s cameras they may
be. This makes it difficult to determine
what is expected of the camera.
Supposedly voice interplay is included however
there is no indication of this in the phone or computer interface that I can
find.
Batteries are supposedly rechargeable but the
batteries themselves do not indicate they are capable of recharging.
This is supposedly Alexis (Amazon Echo)
compatible but there is no place to instruct on how to implement that.
There is a claim a hard drive can be added to
the base station via USB with no instructions as to implementation.
I have used NetGear equipment and in fact sold
NetGear equipment for as long as they have had consumer products. I like their products. I like this product but there are many
questions and no answers.
The system came with a letter thanking me for
reviewing the product and suggesting they wanted honesty. This may be more honest than they
hoped. Their letter also had an email
address for any questions. My naive expectation
is that tech support or even customer support should be immediate, it has been
72 hours and I have not heard back, that doesn’t come close to meeting my
expectations. (it took one week to get an automated response that they are looking at my questions.)
This seems like nice equipment but their
website and support as well as contradictory information makes it difficult to
recommend the system.
From the vendor:
·
100% WIRE-FREE - Wire-Free design and
magnetic mounts let you discreetly place cameras where you want and monitor
your home from every possible angle
·
HD
VIDEO - See in stunning clarity and sharper details with HD cameras and watch
live stream or recorded videos from your computer, smartphone or tablet using
arlo's free app
·
OUTDOOR
READY - Use Arlo cameras outside in any weather condition
·
NIGHT
VISION - Cameras provide HD clarity, even in the dark
·
MOTION
ALERTS - Motion Activated cameras and customizable activity alerts provide
real-time email or app notifications while home or away
·
APP
& CLOUD STORAGE - Use the Arlo app to check in from anywhere or rewind up
to 1GB of free cloud recordings to see activity you missed.
·
COMPATABILITY
- Works with Alexa for voice control
If reviewing a product, it may have been received free of charge. That will NEVER have a bearing on my recommendations.
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