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Arlo Security System by NETGEAR – 6 Wire–Free HD Cameras, Indoor/Outdoor, Night Vision (VMS3630B)




This is an interesting system.  The absolutely wire free aspect is great, particularly if you have a wife is diametrically opposed to visible cables.   The visual aspect of the cameras is great even at night.  The installation or setup was a breeze.   The cameras synced quickly with no issues.   The required an immediate upgrade via download and four of the six cameras did that flawlessly.   The other two took multiple restarts to get the update successfully accepted.   The phone software works well and I was easily able to see the cameras remotely.   So my initial impression is very positive.

I did receive this system in exchange for an honest review.   The documentation for this system is abysmal.   There is no identification on the cameras to determine which of Arlo’s cameras they may be.  This makes it difficult to determine what is expected of the camera.  
Supposedly voice interplay is included however there is no indication of this in the phone or computer interface that I can find.
Batteries are supposedly rechargeable but the batteries themselves do not indicate they are capable of recharging.
This is supposedly Alexis (Amazon Echo) compatible but there is no place to instruct on how to implement that.
There is a claim a hard drive can be added to the base station via USB with no instructions as to implementation.

I have used NetGear equipment and in fact sold NetGear equipment for as long as they have had consumer products.  I like their products.  I like this product but there are many questions and no answers.

The system came with a letter thanking me for reviewing the product and suggesting they wanted honesty.   This may be more honest than they hoped.   Their letter also had an email address for any questions.   My naive expectation is that tech support or even customer support should be immediate, it has been 72 hours and I have not heard back, that doesn’t come close to meeting my expectations. (it took one week to get an automated response that they are looking at my questions.)

This seems like nice equipment but their website and support as well as contradictory information makes it difficult to recommend the system.

 From the vendor:

·                       100% WIRE-FREE - Wire-Free design and magnetic mounts let you discreetly place cameras where you want and monitor your home from every possible angle
·                       HD VIDEO - See in stunning clarity and sharper details with HD cameras and watch live stream or recorded videos from your computer, smartphone or tablet using arlo's free app
·                       OUTDOOR READY - Use Arlo cameras outside in any weather condition
·                       NIGHT VISION - Cameras provide HD clarity, even in the dark
·                       MOTION ALERTS - Motion Activated cameras and customizable activity alerts provide real-time email or app notifications while home or away
·                       APP & CLOUD STORAGE - Use the Arlo app to check in from anywhere or rewind up to 1GB of free cloud recordings to see activity you missed.
·                       COMPATABILITY - Works with Alexa for voice control


If reviewing a product, it may have been received free of charge. That will NEVER have a bearing on my recommendations.

Comments

Unknown said…
Nice Blog! Arlo is one of the safest security cameras for Home and Office. Most of the People use Arlo security to provide safety for their Home. Any help visit Arlo Security Camera . 1-877-984-6848. Our Experts Who are well adept in resolving Such Issues

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