Shame on You Cooler Master

Back in August 2011 I reviewed the Cooler Master Model R9-NBC-8PBK-GP NotePal U2 laptop cooler.

I still think this unit does a nice job cooling but I am grossly disappointed in Cooler Master’s customer service. Admittedly the unit does a good job but the original fans now groan like Eagle fans watching old Donovan McNabb throw a bullet to TO’s feet.

To me, a major selling feature of the unit was the “easily replaced” fans. They snap out and are readily available. Well they do snap out, they are NOT readily available and Cooler Master parts was the only place I could find them. The price is reasonable, $6.99 for a pair of fans but the shipping of $9.98 simply means that you are putting out $16.97 to replace the now very noisy fans.

What is frustrating is that you can go to Amazon, New Egg, Buy.com or E-Bay and replace the entire unit for as little as $5.00 including shipping. I found a Targus unit that was very similar for $6.99 and free shipping at Amazon. (free shipping with a $25 order) My beef is that I ship things, the shipping and handling should not be $10. Cooler Master obviously wants you to buy a new, complete unit rather than repair the old. Shame on you Cooler Master for contributing to the throw away society.

My solution is to buy the $5.00 dual fan set at Amazon and slide it under the very nice Cooler Master notebook stand that used to be a notebook cooler before the fans died. Stop back to see if the $5.00 including shipping fans work.

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