How is that for a start.
I have the Augen eBook. I
reviewed it here last July.
Overall it is a good product for the money but you do get
what you pay for. In this case that is
a non-existent technical support department.
The reader has not worked well with DRM books from the start. DRM is digital rights management and it is a
protection scheme by the powers who dictate that kind of thing. If you google it you will find many articles
on “cracks” for DRM. It is obvious I am
not the only one that finds DRM annoying and I am an author. The problem is that DRM causes books to
behave badly.
In my case, DRM handling by Augen means periodically
dropping lines of the story. Since I
review books on Pick of the Literate and Azure Dwarf’s Horde of SciFi and
Fantasy I get a lot of books protected by DRM.
Dropping lines can have an impact on the plot and the enjoyment of the
story.
I went to Augen Electronics website and found that they had
a fix. Sadly the fix does not work. In fact the fix, locked up the eBook every
time I tried to use it. The Augen site
claims to have online chat for tech issues but I have yet to see the icon
indicate that anyone is there. The
readme files on the “Fix” are either a result of a horrendously bad translation
program or someone whose first language is definitively not English and who has
obviously been indulging in some mind altering substances prior to writing the
information. In other words, the “Fix”
is useless. I have emailed Augen
multiple times for help and get an automated response that someone will get
back to me. Thank goodness I didn’t
hold my breath or I would be long, long dead.
So as an amendment to my original review of the
product, it is still a fair value for
the money however with the Kindle now at $139.00 and a color nook and tablets
dropping in price, I would suggest saving your money and purchasing a product
that actually works the way it is suppose to and that perhaps has technical
support that exists.
Alas Augen Electronics the bloom is off the rose and
Attention Kmart shoppers, don’t touch Augen products with a 10’ blue light
special.
Comments
According to information in the BBB files, it appears that the company is no longer in business. The phone numbers the BBB had for this company are disconnected, and directory assistance does not have a listing for this company. The BBB's mail to this company has been returned as undeliverable. If you have an unresolved dispute with this company you may wish to seek legal advice.
The Better Business Bureau has verified that the company's phone numbers are either disconnected or rapid busy, website is inactive and the mail has been returned by the post office.
Please consider contacting for further assistance your credit card company to dispute charges, legal counsel and or the Division of Consumer Affairs at 1.850.488.2221 or www.800helpfla.com.
According to information in the BBB files, it appears that the company is no longer in business. The phone numbers the BBB had for this company are disconnected, and directory assistance does not have a listing for this company. The BBB's mail to this company has been returned as undeliverable. If you have an unresolved dispute with this company you may wish to seek legal advice.
The Better Business Bureau has verified that the company's phone numbers are either disconnected or rapid busy, website is inactive and the mail has been returned by the post office.
Please consider contacting for further assistance your credit card company to dispute charges, legal counsel and or the Division of Consumer Affairs at 1.850.488.2221 or www.800helpfla.com.