Update 11/4/12: This died yesterday. Why? The water feed hose cracked. I purchased this March 10,2110. I thus got approximately two years and seven months of service. That isn't too bad except that this is the third Waterpik product that failed for the same reason... the hose! Some how that makes me feel hosed! I can't be the only customer who has complained about the inability to replace the hose on a unit that works fine with the exception of the hole in the hose bathing everything is sight. A $50.00 item should have a hose that lasts as long as the motor. If their engineers can't figure out how to attach a higher quality hose then the should make it a consumable. A consumable with easy installation would suffice. Either solution would provide increased customer satisfaction rather than promoting a disgruntled blog post.
Update 11/4/12: This died yesterday. Why? The water feed hose cracked. I purchased this March 10,2110. I thus got approximately two years and seven months of service. That isn't too bad except that this is the third Waterpik product that failed for the same reason... the hose! Some how that makes me feel hosed! I can't be the only customer who has complained about the inability to replace the hose on a unit that works fine with the exception of the hole in the hose bathing everything is sight. A $50.00 item should have a hose that lasts as long as the motor. If their engineers can't figure out how to attach a higher quality hose then the should make it a consumable. A consumable with easy installation would suffice. Either solution would provide increased customer satisfaction rather than promoting a disgruntled blog post.
Comments