Friday, December 28, 2012

Civility Works!

After a recent visit to the Pittsburgh area, I was once again delighted with the friendliness of the community.  The folks working in the stores and malls we patronized were exceptional in making us feel glad we patronized said businesses.  It wasn’t that they were obsequious, it was that they seemed genuinely friendly.  

I live in a suburb of Philadelphia.   It seems the closer I get to Philly the less civility I find.   This isn’t a blanket condemnation but more of an observation based on experience.   Our suburban area is friendly but not nearly as friendly as I find the Pittsburgh area when I visit.  

The civility makes for a more pleasant environment but….it also increases sales!  We bought more, partially because the people selling to us seemed to be genuinely interested in what we wanted.   That should give you food for thought.  Not only is civility more pleasant, it can be more profitable! 

If reviewing a product, it may have been received free of charge. That will NEVER have a bearing on my recommendations.


Eva Smith said...

Great help, thanks for sharing such a nice information.. i like your post. really good work. keep it up..

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wbentrim said...

Thanks, encouragement is always welcome and so is thoughtful criticism, rants not so much!

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