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Sunday, September 23, 2012

Actiontec Coax Network Adapter Kit Disappointing

 I sense a pattern here.  Either I am too far into retirement to read instructions correctly or Actiontec needs to write them better.   I followed the instructions for setup number by number.   I looked at the pictures and I read the instructions.   I connected everything as the instructions demanded.  The last sentence instructs to make sure that both Coax and Ethernet lights turn solid green on both adapters.   The Ethernet light glowed a pretty green, the coax light never lit.   I checked the TV and the pass through on the unit worked fine, I saw no degradation of the TV signal.   I never showed an Ethernet connection and try as I might, checking all connections triple checking the setup I found no way to get the Coax light lit.   I’m guessing that a solid connection needs to exist on both legs for the Ethernet to work.  Cable TV worked as a pass through and that was all I could accomplish.   This is not plug and play or at least for me it was not plug and play.   On the plus side, the box contained all the necessary cables and included a coax splitter.   So the intent was good but the delivery was not successful.   

This is the second ActionTec product designed to get good solid signals across a building that is not Cat5 wired.  I had no luck with either.  It is certainly possible my environment played a part or even an inability on my part to read directions.  However after spending 25 years selling and servicing personal computers and networks I read directions diligently.  It is certainly possible I am missing some essential part to the installation but it sure isn’t obvious.   

This may be a decent product and if I called their customer support and spent however long it took to make it work, I might be satisfied.  However my view is that these are consumer products and they should work, out of the box, no tech support necessary to set them up.   In fact, the instructions read as if that is what Actiontec expects as well.    If these were sold as needing technical expertise to install, I would not hesitate to seek it out.   As this is a consumer targeted product, my expectations are for it to work out of the box by following the vendors directions. 

If reviewing a product, it may have been received free of charge. That will NEVER have a bearing on my recommendations.

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