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Friday, December 9, 2011

Marcy Recumbent Mag Cycle ME709

In an effort to maintain some semblance of health once it is too cold to swim, I ride an exercise bike. My old upright bike was beating up my knees. I got this bike after discussing my concerns with two of my bridge playing doc friends.

The bike needs assembly when it arrives. That was not arduous but it was not a 5 minute job either. The instructions were clear and amazingly enough all the parts were there. The bike adjusts easily after assembly. 

The computer on mine was not working correctly and I called customer service at Marcy. Imagine my surprise when I got a delightful young woman who seemed genuinely glad to get my call and to provide me with superior customer service. She was eager to help and promised a new computer would be on the way that day. I told her that I was truly impressed with how easy it was to rectify my problem and how happy I was with my service. I got the new computer in less than a week from the west coast and over a holiday! Totally impressive!

If you are considering an exercise bike this one works well for me but in my opinion, even more importantly, it is imperative then we all support companies that offer exceptional customer support.

Addendum 4/19/12. Bike works great. Timer, even after easy, cheerful replacement stick stinks or sticks your choice. Getting the timer to reset is annoying, doesn't not reset easily. With that said, it is still an excellent exercise bike, well constructed and smooth working. The "computer" is worthless though. 

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