My sordid saga of Etonic golf shoe failure started with the purchase of a pair of Etonic golf shoes in Florida several years ago. I have four pair of golf shoes and play golf twice a week. Considering the 6 weeks spent in Florida each year, that means the individual pairs of shoes are worn 3 to four times a year. Where I stay has a humidistat and air conditioning that runs year around so it doesn't get overly hot in at any time.
After one season of wear (maximum of 4 times of use) the shoes spent the ensuing summer and fall with shoe trees in them and the shoes in the original shoe box. Imagine my dismay when I pulled them out and there were cracks in the leather on the toes. The cracks in the leather were where the toes bend. I wondered if heat, humidity or the ghost of Christmas past had assaulted my shoes. (see photo E)
I immediately checked the pair of Foot Joys I had purchased at the same time the year before and they had no cracks. I was mystified but since I was so happy to be in the warm and to play golf I continued to wear the shoes.
I brought them home with me. I wore them once on my home course and the sole on the left shoe peeled off from the heel to the mid-sole. (photo C as an example)
My first assumption was I must walk funny, not ha ha funny but shoe damaging funny. Regardless, I was not happy. I took the shoe home and used epoxy to glue the sole back on. (photo A)
The next time I wore the shoes the sole peeled off on the right shoe. The second sole peeling was soul trying. It strained the limits of my credibility that having massive wardrobe malfunction on two shoes was a coincidence. (photo B)
I reached out to Etonic for advice. I didn’t demand new shoes, I didn’t use any explicative’s in my email, I merely asked what I could do with what appeared to be defective shoes. (photo D)
My response from Etonic was zilch, zero, no response whatsoever. I spent 35 years in business and if I had a customer complaint, regardless of its merit, I addressed it. Sadly Etonic doesn’t seem to share my need to see that customers are satisfied.
There is no phone number on the Etonic contact page to try and get a human being involved. That too is telling in regards to Etonic’s interest in reaching out to their customers. They have a phone number on their warranty page but make special note that the warranty is 90 days.
In summary, my post is cathartic. I feel better having expressed my concerns regardless of Etonic’s interest in those concerns.
It is certainly a measure of my pique that I have taken the time to photo the shoes and create this post. Oddly enough not because of the defective Etonic golf shoes but due to Etonic’s indifference to customer support. Every time we as consumers ignore poor customer support, we through our indifference, reinforce the idea that poor or lousy customer support is acceptable. Etonic, I don’t know how to make it any clearer, POOR CUSTOMER SUPPORT IS NOT TO BE TOLERATED!
My Money Saving Tech Tips advice is to avoid Etonic golf shoes at all costs and perhaps all Etonic products if you hope to have any customer support. (BTW I have waited weeks for any reply from my emails to Etonic, not a peep!)