Ok, perhaps I am nitpicking again but why put a contact
email on a website and then ignore contacts?
I emailed Etonic multiple times about their defective golf
shoes and got no response. This time
the email to Speidel was to tell them that the watchband I purchased would not
fit the watch. Considering I bought the
exact same watch band as last time in the exact same size for the exact same
watch, I just assumed it would fit.
Wrong!
The pin was too large and I had to take the pin out of the
old band to use with the new band. I
had to tear the leather on both of them to get the pins out. No big deal and on a $9.99 item I wasn’t
particularly bothered. However having
been in business for 35 years I know I would want to know if I was selling a
defective product. I emailed them the
details with the appropriate stock numbers for their edification. I didn’t expect anything but a thank you for
your concern response would certainly affirm that they have customer interest
in mind.
So I have added Speidel to the list of zero customer support
companies which includes Augen and
Etonic. Please take note when I
find a company that does have good response, I blog about them too.
Comments