Ok, perhaps I am nitpicking again but why put a contact email on a website and then ignore contacts?
I emailed Etonic multiple times about their defective golf shoes and got no response. This time the email to Speidel was to tell them that the watchband I purchased would not fit the watch. Considering I bought the exact same watch band as last time in the exact same size for the exact same watch, I just assumed it would fit. Wrong!
The pin was too large and I had to take the pin out of the old band to use with the new band. I had to tear the leather on both of them to get the pins out. No big deal and on a $9.99 item I wasn’t particularly bothered. However having been in business for 35 years I know I would want to know if I was selling a defective product. I emailed them the details with the appropriate stock numbers for their edification. I didn’t expect anything but a thank you for your concern response would certainly affirm that they have customer interest in mind.
So I have added Speidel to the list of zero customer support companies which includes Augen and Etonic. Please take note when I find a company that does have good response, I blog about them too.