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Life is complicated enough without getting into hotwater with federal agencies so: TAKE NOTE Many things I review I got at no charge in exchange for an honest review. Consider this as informing you that ALL things I review may have been gotten at no charge. Realistically about 60% but in order to keep things above board just assume that I got the stuff free. Words like, “sponsored,” “promotion,” “paid ad” or even just “ad” are clear ways to disclose that you’re being paid to share information and links so BE AWARE that some of what I write can be described as an AD by the government. BTW I will NEVER say a product is great, super or even acceptable if it isn't whether I got it free or NOT!

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Monday, June 20, 2011

Speidel Watch Bands


Ok, perhaps I am nitpicking again but why put a contact email on a website and then ignore contacts?

I emailed Etonic multiple times about their defective golf shoes and got no response.   This time the email to Speidel was to tell them that the watchband I purchased would not fit the watch.   Considering I bought the exact same watch band as last time in the exact same size for the exact same watch, I just assumed it would fit.   Wrong!

The pin was too large and I had to take the pin out of the old band to use with the new band.   I had to tear the leather on both of them to get the pins out.   No big deal and on a $9.99 item I wasn’t particularly bothered.   However having been in business for 35 years I know I would want to know if I was selling a defective product.   I emailed them the details with the appropriate stock numbers for their edification.   I didn’t expect anything but a thank you for your concern response would certainly affirm that they have customer interest in mind.

So I have added Speidel to the list of zero customer support companies which includes Augen and  Etonic.   Please take note when I find a company that does have good response, I blog about them too.  

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