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Tuesday, September 2, 2008

AVG Failure

I have used and recommended AVG Free Home Edition for years. Today I removed it from two more of my computers and will be removing it from all of them. I don’t know if it is some insidious corporate move to get people to change to the paid version of AVG or just an inability to solve their update problem. For over two weeks I have not been able to get my systems to consistently update. Sometimes they update and sometimes they do not. I have seen a lot of comments on the web expressing the same concern. I haven’t heard or seen anything from AVG that has addressed the issue.

Neighing Horse
Since AVG is free it feels somewhat akin to looking the gift horse in the mouth to complain about it but somehow it feels like the other end of the horse. Anti-virus competency is not something most of us are willing to gamble is working. Again, since there has been no communication from AVG, who knows what is going on and how long it will last. In the meantime, I have uninstalled AVG and installed AVAST. I have had it running on one of my computers for two weeks and experienced no difficulties. AVAST has received a lot of compliments on the web and I have not seen any complaints about updating. Rest assured, if I find issues, I will let you know.


Cosmos said...

I am also receiving such news about failure of AVG from relatives, Dragon!

redcentaur said...

I have used the AVG Internet Security (now version 7.5) on a three year licence. In April 2007, a virus database update caused my laptop to blue screen repeatedly. Eventually this was fixed by a patch from Grisoft.

I have just had a similar issue after an update of the engine. This time my computer responded in a similar way to the MSBlast.exe worm. A MONTH LATER, I am still waiting for AVG to get back to me. I have since got my computer to respond and checked for the worm (not present). It was only when I uninstalled AVG that my computer returned to normal. Clearly, the problem is with their software, not with my computer.

I've now installed a different brand of security software on all three of my computers. Meanwhile, I am still waiting for AVG to get back to me.

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