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Life is complicated enough without getting into hotwater with federal agencies so: TAKE NOTE Many things I review I got at no charge in exchange for an honest review. Consider this as informing you that ALL things I review may have been gotten at no charge. Realistically about 60% but in order to keep things above board just assume that I got the stuff free. Words like, “sponsored,” “promotion,” “paid ad” or even just “ad” are clear ways to disclose that you’re being paid to share information and links so BE AWARE that some of what I write can be described as an AD by the government. BTW I will NEVER say a product is great, super or even acceptable if it isn't whether I got it free or NOT!

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Tuesday, July 4, 2017

Poor Customer Service Arctic Aire ADR30B1G 30 Pint Dehumidifier by Danby




I did a lot of research to determine which dehumidifier would best suit my needs.  I was particularly interested in the warranty.   Too many Amazon products do not list the warranty and frankly I pass over the bulk of those.  If they can't publish their warranty, it is not a good sign.  This unit has a 2 year warranty with an additional 2 months if you register it and fill  out a survey.   It is a carry in warranty and it took some digging to determine who you  would carry it in to for service.   There is an authorized dealer reasonably close so that made my decision for me. 

The unit came surprisingly fast,  five days before their estimated delivery.  The wheels were attached but since this is going to sit on a table, I removed them.  Surprisingly they removed and would reinstall very easily.  Set up was simple.  I put it on a table so I would have some height to provide me with a gravity feed to my sump hole.   The unit comes with an adapter that you install to enable continuous operation  using a standard garden hose.  The adapter is simple and would be easier to install if the screws that were supposed to be included had been there.

Here is where the review goes a bit south. I called customer service and told them it was missing the installation screws for the hose adapter. A very pleasant woman asked me if I had checked the plastic bag that enclosed the manual.  I reassured her that I had checked the bag, the box, the water bucket and the floor in the surrounding area to no avail. She then told me it was too much trouble to send me the screws, I should just go out and buy some.  She was kind enough to provide me with the size, #6, 3/4" phillips pan head screws.   Now it is nice to know what I should have gotten and the screws are hardly a major expense.   However it worries me that the cavalier attitude regarding their lack of screws suddenly became my problem.  Now I wonder what the 26 month warranty is worth.  

Needless to say, a product that appears to be working fine and should meet my needs has suddenly become a strong annoyance.   I will not return it for the price of a couple of screws as that is more hassle than it is worth.   I will say that they have certainly undermined any confidence I had in my purchase. 

30 pint capacity per 24 hours
For areas up to 1500 square feet
LED Display with Electronic Controls
Direct drain operation for continuous operation
Removable Air Filter
If reviewing a product, it may have been received free of charge. That will NEVER have a bearing on my recommendations.

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