Despair is the most common reaction when I have to call anyone’s customer service. My recent experience with US Air customer service was abysmal. I called Comcast Customer Service regarding a commercial for upgrading service and two different representatives had no clue what they were advertising on TV. So imagine my delight when I assembled a Sauder TV stand and had a pleasant and fulfilling experience with customer service. The unit assembled easily with good directions but one of the two door pulls was defective. I emailed customer service regarding the problem, they promptly emailed me back requesting my address and said the part would be shipped immediately at no charge. Wow, what a delight! Kudos go to Jessica Stuckey at Sauder Woodworking in Internet Support. Thank you for doing your job when so many are not. On a side note, the tv stand was well made, good quality at a terrific price of $70.00 at Target.This is not a paid blog and I have no financial connection besides being a customer of Sauder Woodworking.
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