Despair is the most common reaction when I have to call anyone’s customer service. My recent experience with US Air customer service was abysmal. I called Comcast Customer Service regarding a commercial for upgrading service and two different representatives had no clue what they were advertising on TV. So imagine my delight when I assembled a Sauder TV stand and had a pleasant and fulfilling experience with customer service. The unit assembled easily with good directions but one of the two door pulls was defective. I emailed customer service regarding the problem, they promptly emailed me back requesting my address and said the part would be shipped immediately at no charge. Wow, what a delight! Kudos go to Jessica Stuckey at Sauder Woodworking in Internet Support. Thank you for doing your job when so many are not. On a side note, the tv stand was well made, good quality at a terrific price of $70.00 at Target.
This is not a paid blog and I have no financial connection besides being a customer of Sauder Woodworking.
Life is complicated enough without getting into hotwater with federal agencies so: TAKE NOTE Many things I review I got at no charge in exchange for an honest review. Consider this as informing you that ALL things I review may have been gotten at no charge. Realistically about 60% but in order to keep things above board just assume that I got the stuff free. Words like, “sponsored,” “promotion,” “paid ad” or even just “ad” are clear ways to disclose that you’re being paid to share information and links so BE AWARE that some of what I write can be described as an AD by the government. BTW I will NEVER say a product is great, super or even acceptable if it isn't whether I got it free or NOT!