Take note, Royal Caribbean may orally advise you on a phone call and later deny having done so.
We scheduled a Cruise on Jewel of the Seas, a 12 night Mediterranean Venice Cruise
We made a deposit of $900.
The advent of the pandemic and the issues with cruising and
the pandemic led me to making multiple concerned calls to Royal Caribbean.
One agent advised me to wait awhile before
canceling as Royal Caribbean was gradually pushing their cancellations out further
and further. I waited.
On a following call I was told to go ahead and cancel and if
Royal Caribbean canceled the cruise, I would get my deposit refunded.
Today I received an email telling me I was getting a credit for a future cruise.
I called the 800 number listed in the email. I was disconnected twice. I finally got a person and she was so
garbled I could not understand her. This
was on a land line.
I called again and finally got a person who told me she
would research the problem. I gave her
my phone number which she acknowledged what was showing on her caller ID. She put me on hold several times and finally
came back and started an explanation and I was disconnected without hearing any
explanation. This process was one hour
and 10 minutes. In spite of providing a phone number for a call back, I never got one.
My cynical side leads me to believe that Royal Caribbean is
practicing obfuscation in order to discourage people from seeking refunds. I hope that my cynical side is incorrect.
Royal Caribbean contends that since I canceled due to advice from one of their agents that they do NOT have to refund my deposit. Royal Caribbean has now canceled our cruise and still sees no reason to refund my deposit.
I would like a refund of my
deposit. One would hope that Royal
Caribbean will honor their commitment to their passengers and refund my
deposit. Many messages later, that does not seem to be the case.
If reviewing a product, it may have been received free of charge. That will NEVER have a bearing on my recommendations.
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