Book Reviews and Money Saving Tips

Despair is the most common reaction when I have to call anyone’s customer service. My recent experience with US Air customer service was abysmal. I called Comcast Customer Service regarding a commercial for upgrading service and two different representatives had no clue what they were advertising on TV. So imagine my delight when I assembled a Sauder TV stand and had a pleasant and fulfilling experience with customer service. The unit assembled easily with good directions but one of the two door pulls was defective. I emailed customer service regarding the problem, they promptly emailed me back requesting my address and said the part would be shipped immediately at no charge. Wow, what a delight! Kudos go to Jessica Stuckey at Sauder Woodworking in Internet Support. Thank you for doing your job when so many are not. On a side note, the tv stand was well made, good quality at a terrific price of $70.00 at Target. This is not a paid blog and I have no financial connection besides being a...

Years ago and I mean years ago, like 20 years ago I had a buddy who owned a small garage. We were talking tools and I mentioned I needed a socket set. He highly recommended SK and while I don’t remember the price I remember being shocked. He insisted I would never regret it. He was right! I have used my SK socket set for 30 years and finally cracked my ½” socket. First thing that has broken in 30 years. Could be the fa ct that I torqued that puppy with my not inconsiderable weight and thusly it deservedly broke. I thought what the, and goggled SK, got an email address and asked if the set was still under warranty. I received an affirmative with an address to send the broken socket. LO and BEHOLD, two weeks later I got back a brand new ½” socket with no charge, no questions, nada! It is nice to know that there are still manufacturers that stand behind their product and do so years and years later. Hats off to SK TOOLS !