I have written many times over the past couple of years about declining customer service. I read this week on ZDNet.com an article about the “crapware” that pretends it is helpware and is stealing your data, corrupting your system and robbing you blind. (See my blog on spyware ) Comments on the article ranged widely but the one that caught my attention was a self proclaimed “IT Expert” working in computer support who thinks that the people he supports are stupid and deserve to have their computers trashed by spyware. Sadly this abysmal attitude seems to be rampant in customer support. Once again I am going to mention Diamond Case Designs, Inc. - 655 N. Shepard St. - Anaheim , CA 92806 - (800) 616-5354 - www.diamondcase.com . They epitomize what customer service should be. Their recent newsletter had this customer spotlight that I think defines what customer service needs to be. BTW I do not get any financial considerations of any type from Diamond Case and this i...