I did a lot of research to determine which dehumidifier
would best suit my needs. I was
particularly interested in the warranty.
Too many Amazon products do not list the warranty and frankly I pass over
the bulk of those. If they can't publish
their warranty, it is not a good sign.
This unit has a 2 year warranty with an additional 2 months if you
register it and fill out a survey. It is a carry in warranty and it took some
digging to determine who you would carry
it in to for service. There is an
authorized dealer reasonably close so that made my decision for me.
The unit came surprisingly fast, five days before their estimated
delivery. The wheels were attached but
since this is going to sit on a table, I removed them. Surprisingly they removed and would reinstall
very easily. Set up was simple. I put it on a table so I would have some
height to provide me with a gravity feed to my sump hole. The unit comes with an adapter that you install
to enable continuous operation using a
standard garden hose. The adapter is
simple and would be easier to install if the screws that were supposed to be
included had been there.
Here is where the review goes a bit south. I called customer
service and told them it was missing the installation screws for the hose
adapter. A very pleasant woman asked me if I had checked the plastic bag that
enclosed the manual. I reassured her
that I had checked the bag, the box, the water bucket and the floor in the
surrounding area to no avail. She then told me it was too much trouble to send
me the screws, I should just go out and buy some. She was kind enough to provide me with the
size, #6, 3/4" phillips pan head screws.
Now it is nice to know what I should have gotten and the screws are
hardly a major expense. However it
worries me that the cavalier attitude regarding their lack of screws suddenly
became my problem. Now I wonder what the
26 month warranty is worth.
Needless to say, a product that appears to be working fine
and should meet my needs has suddenly become a strong annoyance. I will not return it for the price of a
couple of screws as that is more hassle than it is worth. I will say that they have certainly
undermined any confidence I had in my purchase.
30 pint capacity per 24 hours
For areas up to 1500 square feet
LED Display with Electronic Controls
Direct drain operation for continuous operation
Removable Air Filter
If reviewing a product, it may have been received free of charge. That will NEVER have a bearing on my recommendations.
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